Terms & Conditions

OZ Gutters
Last updated: 7 October 2026

Welcome to the OZ Gutters website. These Terms & Conditions govern your use of our website and apply to products and services supplied by OZ Gutters.

By accessing or using this website, submitting an enquiry, requesting a quote, placing an order or engaging our services, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) or any other applicable law.

1. About OZ Gutters

OZ Gutters provides gutter products, supplies, installation, repairs, maintenance and related services in Australia.

Our contact details are:

OZ Gutters
Email: info.ozgutters@gmail.com
Phone: 0404 446 376

2. Use of Our Website

You may use our website for lawful purposes only.

You must not:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of the website
Introduce viruses, malware or other harmful material
Copy, reproduce or distribute website content without permission
Use information from the website in a way that infringes our rights or the rights of others

We reserve the right to restrict or suspend access to the website where reasonably necessary.

3. Website Information

We aim to ensure that information published on our website is accurate and up to date.

However, product descriptions, images, specifications, availability, pricing and other information may change from time to time.

We do not guarantee that every piece of information on the website will always be complete, current or free from errors.

Where there is an error in information displayed on the website, we reserve the right to correct it.

4. Products and Availability

Products displayed on our website are subject to availability.

We may change, discontinue or update products, specifications or product availability without notice.

Images are provided for general illustration and may not always represent the exact product, colour, finish or configuration supplied.

Where exact specifications or measurements are important to your project, you should confirm them with us before placing an order.

5. Quotes and Estimates

Quotes provided by OZ Gutters may be based on information supplied by the customer, site conditions, measurements, photographs or other information available to us at the time.

Unless otherwise stated, a quote is not an acceptance of an order and may be subject to confirmation.

Quotes may have an expiry period specified on the quote.

If site conditions, measurements, product requirements, access conditions or other relevant circumstances differ from those originally provided, the final price may need to be adjusted.

Any significant change to the scope of work or price will be discussed with the customer where reasonably possible.

6. Orders

An order is considered accepted when OZ Gutters confirms the order, accepts payment where applicable, or otherwise confirms that the order will proceed.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable
There is an obvious pricing or description error
Information provided by the customer is inaccurate or incomplete
We are unable to fulfil the order
There are reasonable concerns regarding fraud or payment

If we cancel an order after payment has been received, we will provide an appropriate refund where required.

This does not affect your rights under Australian Consumer Law.

7. Pricing

Prices displayed on our website or provided in quotes may change from time to time.

Unless otherwise stated, prices may not include delivery, installation, additional materials, site preparation or other charges that are separately identified.

Where applicable, GST will be handled in accordance with Australian tax requirements.

If a pricing error occurs, we reserve the right to correct the error before fulfilling an order.

8. Payments

Payment terms will be communicated at the time of purchase, quotation or engagement.

You agree to provide accurate payment and billing information.

Where payment is required before products or services are supplied, work or delivery may not commence until the required payment has been received.

For account customers or customers provided with specific payment terms, payment must be made according to the agreed terms.

9. Delivery

Where delivery is arranged by OZ Gutters or a third-party delivery provider, delivery times are estimates unless a specific delivery date has been expressly agreed.

Delivery times may be affected by factors outside our reasonable control, including supplier delays, transport issues, weather, traffic or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information and ensuring reasonable access to the delivery location.

Additional delivery charges may apply where delivery cannot reasonably be completed due to incorrect information, restricted access or other circumstances outside our control.

10. Installation and Services

Where OZ Gutters provides installation, repair, maintenance or other services, the scope of work will be based on the agreed quotation or service arrangement.

Customers must provide reasonable access to the property and work area.

The customer is responsible for notifying us of any known site conditions, access restrictions, hazards or other information that may reasonably affect the work.

Additional work outside the agreed scope may incur additional charges. Where reasonably possible, we will discuss additional work and associated costs with the customer before proceeding.

All services are provided subject to applicable consumer guarantees under Australian law.

11. Site Conditions

Installation and repair work may be affected by existing site conditions, including the condition of buildings, roof structures, fascia, existing systems, access, drainage and other factors.

Where previously hidden or unknown conditions are discovered, additional work may be required.

We will discuss material changes to the scope of work with the customer where reasonably possible.

12. Customer Responsibilities

Customers are responsible for providing accurate information when requesting products, quotes or services.

This may include:

Correct contact details
Accurate property or delivery information
Relevant measurements
Details about the intended application
Information about existing systems
Reasonable access to the property or work area

Where a customer supplies measurements or specifications, OZ Gutters may rely on that information unless we have agreed to verify it.

13. Returns, Refunds and Consumer Guarantees

Returns and refunds are handled in accordance with our Refund & Returns Policy.

Nothing in these Terms & Conditions limits or excludes any rights you may have under the Australian Consumer Law.

Where a product or service fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

14. Warranties

Any manufacturer warranties applicable to products will be handled in accordance with the relevant manufacturer's warranty terms.

Where OZ Gutters provides a separate written warranty or guarantee for a product or service, that warranty will apply according to its stated terms.

Any warranty or guarantee is in addition to, and does not replace, rights that cannot legally be excluded under Australian law.

15. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, branding, designs and other materials, is owned by or licensed to OZ Gutters.

You must not reproduce, modify, distribute, publish or commercially use our website content without our prior written permission, except where permitted by law.

16. Third-Party Links and Services

Our website may contain links to third-party websites, products or services.

These links are provided for convenience and do not necessarily represent an endorsement by OZ Gutters.

We are not responsible for the content, availability, security or privacy practices of third-party websites or services.

17. Limitation of Liability

To the extent permitted by law, OZ Gutters is not responsible for loss or damage arising from circumstances beyond our reasonable control, including delays, service interruptions, supplier issues, transport delays, extreme weather or other unforeseen events.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability or consumer guarantee that cannot legally be excluded under Australian law.

Where liability can legally be limited, our liability will be limited to the extent permitted by applicable law.

18. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These circumstances may include severe weather, natural disasters, accidents, transport disruptions, supplier shortages, industrial action, government restrictions, power or telecommunications failures and other unforeseen events.

We will take reasonable steps to minimise the impact of such events where possible.

19. Privacy

Your use of our website and the information you provide to us is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

20. Complaints and Disputes

If you have a concern about a product, service, order or transaction, we encourage you to contact us first so we can try to resolve the matter.

You can contact us at:

Email: info.ozgutters@gmail.com
Phone: 0404 446 376

We will endeavour to work with you to resolve complaints fairly and reasonably.

Nothing in this section limits your rights under applicable Australian law.

21. Changes to These Terms

OZ Gutters may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.

The latest version will be published on this website with the revised Last updated date.

Your continued use of the website after changes are published may constitute acceptance of the updated Terms & Conditions to the extent permitted by law.

22. Governing Law

These Terms & Conditions are governed by the laws applicable in Australia.

Any disputes will be dealt with in accordance with applicable Australian laws and regulations.

23. Contact Us

If you have any questions about these Terms & Conditions, our products or our services, please contact us: