OZ Gutters
Last updated: 7 October 2026
OZ Gutters respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how OZ Gutters collects, uses, stores, discloses and protects personal information when you visit our website, contact us, request a quote, purchase our products or services, or otherwise interact with us.
This Privacy Policy is intended to operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent that they apply to OZ Gutters.
1. About OZ Gutters
OZ Gutters provides gutter products, installation, repairs, maintenance and related services in Australia.
For privacy enquiries, you can contact us at:
OZ Gutters
Email: info.ozgutters@gmail.com
Phone: 0404 446 376
2. Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name
- Telephone or mobile number
- Email address
- Property or service address
- Billing or delivery information
- Information relating to your project or service requirements
- Information you provide when requesting a quote
- Details of communications and enquiries you make with us
- Information you provide through forms on our website
- Information relating to products or services you purchase
- Website usage information, such as IP address, browser type and pages visited, where collected through cookies or analytics tools
We generally do not require sensitive information from customers in order to provide our products and services.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Contact us by telephone or email
- Submit an enquiry or quote request through our website
- Purchase products or services from us
- Communicate with us about an existing or proposed project
- Provide information to us during the installation, repair or service process
- Use our website
Where reasonably possible, we collect personal information directly from the individual to whom it relates.
4. Why We Collect and Use Your Information
We may collect, hold, use and disclose personal information for purposes including:
- Responding to enquiries
- Providing quotes
- Supplying products and services
- Arranging installations, repairs or other services
- Communicating with customers
- Processing and managing orders
- Arranging deliveries or services where required
- Maintaining customer records
- Managing payments and transactions
- Improving our website, products and services
- Managing customer relationships
- Sending marketing communications where permitted by law
- Preventing fraud, misuse or security issues
- Complying with legal and regulatory obligations
We will only use personal information for purposes that are reasonably necessary for our business activities or as otherwise permitted or required by law.
5. Disclosure of Personal Information
OZ Gutters may disclose personal information where reasonably necessary to provide our products and services.
Depending on the circumstances, information may be shared with:
- Contractors or technicians involved in providing services
- Delivery or transport providers
- Payment providers
- Website, hosting and technology service providers
- IT and software service providers
- Professional advisers where necessary
- Government agencies, regulators or law enforcement where required or authorised by law
We do not sell your personal information to third parties.
6. Overseas Disclosure
Some technology, website hosting, software, payment, communication or other service providers we use may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, OZ Gutters will take reasonable steps to handle that information in accordance with applicable privacy obligations.
The countries in which information may be stored or processed may depend on the third-party services used by OZ Gutters from time to time.
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to help the website operate properly, remember preferences, understand how visitors use the website and improve our online services.
We may also use third-party analytics or website tools that collect information about website visits and usage.
You can generally adjust your browser settings to refuse or restrict cookies. However, doing so may affect certain website functions.
8. Direct Marketing
OZ Gutters may use personal information to contact you about our products, services, offers or other information that may be relevant to you where permitted by applicable law.
You can request to stop receiving marketing communications from us at any time by contacting us or using an unsubscribe option where one is provided.
We will deal with requests to opt out of direct marketing in accordance with applicable privacy and spam laws.
9. How We Store and Protect Personal Information
OZ Gutters takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically through our website, email systems, software platforms, cloud services and other business systems.
While we take reasonable security measures, no method of storing or transmitting information online can be guaranteed to be completely secure.
10. How Long We Keep Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, meet legal obligations or otherwise as permitted by law.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
11. Access to Your Personal Information
You may request access to personal information that OZ Gutters holds about you.
To request access, contact us using:
Email: info.ozgutters@gmail.com
Phone: 0404 446 376
We will deal with your request in accordance with applicable privacy laws.
12. Correction of Personal Information
If you believe that personal information we hold about you is inaccurate, incomplete, out of date or misleading, you may ask us to correct it.
Please contact us using the details above and explain what information you believe needs to be corrected.
We will take reasonable steps to correct information where appropriate.
13. Privacy Complaints
If you believe OZ Gutters has handled your personal information in a way that does not comply with applicable privacy obligations, you may contact us with your complaint.
Please provide enough information for us to understand your concern and investigate it.
We will review and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response, or if you are unable to resolve your concern directly with us, you may contact the Office of the Australian Information Commissioner (OAIC).
Information about making a privacy complaint is available through the OAIC's website.
14. Children
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children unless it is reasonably necessary and provided with appropriate involvement or authority from a parent or guardian.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
OZ Gutters is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Changes to This Privacy Policy
OZ Gutters may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or privacy obligations.
The updated version will be published on this website with the revised Last updated date.
We recommend checking this page periodically for the latest version.
17. Contact Us
If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:
OZ Gutters
Email: info.ozgutters@gmail.com
Phone: 0404 446 376
We will endeavour to respond to privacy enquiries and complaints within a reasonable period.